Refund policy
Last updated: 16 May 2026
Our policy in one line
No returns. Replacement only — and only for defects, not for changed minds.
Why we do not accept returns
Every piece on The Nalayak Club is printed and stitched specifically for you after you order. We hold zero inventory. Returning a made-to-order piece means it cannot be resold — so we keep prices honest and skip the returns system.
Please use our Size Guide and product page details to choose carefully.
When we will replace your order
We replace your order — at no cost to you — if:
- The print is defective (visibly faded, cracked, smudged, off-centre, or wrong design)
- The product has a manufacturing defect (loose stitching, fabric hole, missing label)
- You received the wrong item (wrong size, wrong colour, wrong product entirely)
- The item was damaged in transit
What we will not replace
- Ordered the wrong size
- Changed your mind
- Slight colour variation between screen and printed garment — this is normal in printing
- Damage caused by incorrect washing or wear and tear
- Issues reported after our 24-hour window (see below)
How to raise a replacement request
Email hey@thenalayakclub.com within 24 hours of delivery with:
- Your order ID
- Clear photos of the defect or issue, showing the full garment
- A brief description of what's wrong
Requests received after 24 hours of delivery, or without photos, cannot be processed.
What happens next
We review every replacement request within 1–2 business days. If approved, we begin production on a replacement piece — same size, same colour, same product. Total turnaround is typically 10–14 days from approval.
Refunds (instead of replacement) are issued only when a replacement cannot be produced — for example, if the design is no longer in production.
Refund timeline (rare cases)
If a refund is approved, it is processed within 5–7 business days to your original payment method. UPI and card refunds may take an additional 2–5 days depending on your bank.